The verification email has not arrived
Check spam and promotions folders and wait a few minutes. The link is valid for 24 hours. If it is lost or expired, use the "Resend email" button on the sign-up confirmation screen to get a fresh link, or sign up again with the same address; a never-activated sign-up is replaced.
After you click Create workspace, Jogan emails a link that activates the workspace and signs you in. Until it is clicked the workspace exists but cannot be used.
Check first
- Spam, junk and Promotions folders.
- Wait five minutes. Delivery is normally under a minute but some mail providers delay.
- Search your mailbox for "Jogan".
Resend the email
On the "Almost there" screen after sign-up, click Resend email. A fresh link goes to the address you signed up with; each link is valid for 24 hours.
The link has expired
Links last 24 hours. Resend from the "Almost there" screen, or sign up again with the same workspace address and email. A sign-up that was never activated is replaced, so you are not locked out of your chosen address.
Typed the wrong email?
The sign-up form checked that the address was valid and deliverable, but it cannot know it is yours. If it went to the wrong mailbox, message us in the chat with the workspace address you chose and the correct email.
The link says the workspace is already active
Someone has already clicked it. Go to yourworkspace.jogan.cloud/login and sign in with the email and password you chose. See How to sign in.
Did this not answer it? Use the chat bubble in the corner and a person will reply. If you are inside your workspace, the book icon in the top bar opens a short guide for the page you are on.