# The verification email has not arrived

> Check spam and promotions folders and wait a few minutes. The link is valid for 24 hours. If it is lost or expired, use the "Resend email" button on the sign-up confirmation screen to get a fresh link, or sign up again with the same address; a never-activated sign-up is replaced.

_Category: Troubleshooting · Updated 2026-09-06 · Canonical: https://jogan.cloud/help/verification-email-not-arriving_

After you click **Create workspace**, Jogan emails a link that activates the workspace and signs you in. Until it is clicked the workspace exists but cannot be used.

## Check first

- **Spam, junk and Promotions** folders.
- Wait five minutes. Delivery is normally under a minute but some mail providers delay.
- Search your mailbox for "Jogan".

## Resend the email

On the **"Almost there"** screen after sign-up, click **Resend email**. A fresh link goes to the address you signed up with; each link is valid for 24 hours.

## The link has expired

Links last **24 hours**. Resend from the "Almost there" screen, or sign up again with the same workspace address and email. A sign-up that was never activated is replaced, so you are not locked out of your chosen address.

## Typed the wrong email?

The sign-up form checked that the address was valid and deliverable, but it cannot know it is yours. If it went to the wrong mailbox, message us in the chat with the workspace address you chose and the correct email.

## The link says the workspace is already active

Someone has already clicked it. Go to `yourworkspace.jogan.cloud/login` and sign in with the email and password you chose. See [How to sign in](https://jogan.cloud/help/sign-in).