How to change or reset a password

Passwords in Jogan are managed on your account: change your own under Profile, reset a forgotten one by email, and an Admin can reset anyone else's under Team.

Change your own password

1. Open Settings. The Profile tab is selected.
2. Enter your current password and the new password (at least 8 characters, with an uppercase letter and a symbol).
3. Save. Use the new password from your next sign-in.

Every role can do this, including Read-only.

Changing your password signs you out on every other device and browser. The one you used to change it stays signed in. If you think someone else knows your password, changing it cuts them off straight away.

Forgotten your password

1. On the sign-in page, click Forgot password?.
2. Enter the email on your account and submit. If an account exists for that address, Jogan emails a reset link that expires in 1 hour.
3. Open the link, choose a new password, and sign in with it.

The reset link works once. If you need another, request a fresh one. Jogan sends at most 3 reset emails for the same address every 15 minutes, so if one does not arrive, check spam before asking again.

Setting a new password this way signs out every device that was signed in to the account.

Admin resets a teammate's password

1. Admin opens Settings → Team.
2. On the member's row, clicks Reset password and enters a new one.
3. Tells the member the new password. They sign in with it, then change it under Profile.

The reset signs the member out on every device, so anyone using their old password or an old session loses access at once.

Console accounts

Platform-console sign-in has the same Forgot password? link and email reset.

If you cannot access the email on the account

Ask an admin of your workspace to reset it for you: under Settings → Team, an admin can set a new password for any member and hand it to you directly. If you are the only admin, message us through the chat bubble on the Jogan homepage or help center with your workspace address and the name on your account, and we will verify who you are and help you regain access.

Good practice

• One account per person. Shared logins make the "recorded by" column meaningless.
• Remove people who leave under Settings → Team. See How to add team members.