I can't sign in. What do I do?
Check that you are at your workspace's own address, that the email is the one your admin registered, and that the password is right. If you have forgotten the password, use "Forgot password?" to have a reset link emailed, or ask an Admin to reset it. A new workspace must have its email verified before anyone can sign in.
Most sign-in failures are one of five things: the wrong workspace address, the wrong email, a forgotten password, an unverified new workspace, or a browser blocking cookies. Work down the list.
Check the address
Your workspace lives at yourworkspace.jogan.cloud. Signing in from the Jogan homepage also works, but you must type the Workspace address exactly (the short name, lowercase, hyphens allowed). A typo there gives an "Unable to sign in" error just like a wrong password.
Check the account
- Use the email your Admin registered for you, not a different personal address.
- Passwords are case-sensitive.
- If you were removed from the team, your login no longer works. Ask your Admin.
Forgotten the password
Click Forgot password? on the sign-in page and enter the email on your account, and Jogan emails a one-time reset link. If you cannot reach that email and you are not the workspace Admin, ask an Admin to reset your password under Settings → Team. See How to change or reset a password.
"Too many attempts"
After 10 failed sign-ins for the same email, or from the same network, within 15 minutes, Jogan stops accepting attempts for a few minutes and shows "Too many attempts. Please wait a few minutes and try again." This protects your account from password guessing. Wait, then sign in with the right password, or use Forgot password? instead of guessing.
"Sign in from the Jogan sign-in page"
Jogan only accepts a sign-in sent from its own pages. If you see this, you submitted the form from somewhere else, such as a saved copy of the page or another website. Open your workspace address, yourworkspace.jogan.cloud, and sign in there.
New workspace, never signed in
The workspace stays inactive until the verification email link is clicked. Find the email (check spam); the link is valid for 24 hours. See The verification email has not arrived.
Signed in but sent straight back to login
Your browser may be blocking cookies for the site, or you are on a different workspace's address than the one you signed in to. Allow cookies for jogan.cloud and sign in at your own workspace address.
Signed out without doing anything
If your password was changed, by you on another device or by an Admin, every other session is signed out. Sign in again with the new password.
Still stuck
Use the chat bubble on the login page and tell us the workspace address and the email you are using.
Did this not answer it? Use the chat bubble in the corner and a person will reply. If you are inside your workspace, the book icon in the top bar opens a short guide for the page you are on.