What is the monthly sales limit and what happens when I reach it?
Each plan allows a number of recorded sales per calendar month: 500 on Starter, 2,000 on Growth, 5,000 on Scale. At the cap, new sales are refused with an upgrade prompt until the month resets or you move to a bigger plan. Everything else keeps working.
Plans are sized by how many sales you record. Only sales count, because a business that records a few hundred sales does not generate thousands of anything else.
The cap is the same whether you pay monthly or yearly. Paying yearly changes when you pay, not what you get.
What counts
- Counts: each saved sale, whatever its number of lines or value.
- Does not count: production runs, purchases, adjustments, write-offs, recipes, items, reports. Items, recipes and team members have their own limits, below.
Where to see your usage
Settings → Subscription shows Sales (this month) against your cap, along with team size, items and recipes against theirs.
When you reach the cap
Saving a sale fails with a message like "Plan limit reached: 500 sales per month. Upgrade to keep recording." Nothing else is affected: you can still stock in, produce, write off, run reports and manage the team.
The other plan limits
Plans also limit how many team members, items and active recipes a workspace can hold at once. These are not monthly; they count what you have right now.
- Adding one past the limit is refused with a message like "Plan limit reached: 200 items. Upgrade to add more." Nothing you already have is touched.
- An import that would go past the limit is refused as a whole, and the message says how many more fit. Import a smaller file, or upgrade first.
- Replacing an item's recipe does not use a new slot; only a recipe for an item that has none does.
- Removing a team member, deleting an item or deleting a recipe frees its slot.
When it resets
At the start of each calendar month. The reset happens automatically on the first sale of the new month.
Getting more room
Request a bigger plan from Settings → Subscription. Once a Jogan admin approves it, the new cap applies immediately. Need room beyond Scale's 5,000? Tell us what you need in the chat bubble and we will put together a plan that fits. See How to renew or change your plan and Pricing and plans.
Tip
Watch the usage bar in the last week of the month. If you regularly use 80 to 90 percent of the cap, upgrade before a busy period rather than during it.
Did this not answer it? Use the chat bubble in the corner and a person will reply. If you are inside your workspace, the book icon in the top bar opens a short guide for the page you are on.