Why can't I record a sale?
The sale is being refused for one of four reasons: the item is short on stock, the item is short and has no recipe to auto-produce it, your workspace has reached its monthly sales cap, or your account is Read-only. The message on the form says which.
Jogan refuses a sale rather than record one it cannot fulfil or is not allowed to count. The message on the form tells you which case you are in; the fixes are below.
"Only N available" or Out of stock
You are selling more than is in stock. Jogan never records a sale it cannot fulfil.
- Stock it in with a purchase, or run production, then record the sale. See How to log incoming stock and How to run production.
- Or tick Auto-produce items not yet in stock if the item has a recipe. The available figure then includes what can be produced from components on hand.
"…is short on stock and has no active recipe, so it cannot be auto-produced"
Auto-produce is ticked, but this item is not made from a recipe, so Jogan cannot make it. Untick auto-produce and stock the item in, or set up a recipe if it is something you make. See Do I need recipes?.
"Insufficient component stock to auto-produce…"
The item can be produced but an ingredient is short. The message lists each component with what is needed and what is available. Purchase the missing components and try again.
"Plan limit reached: N sales per month"
Your workspace has recorded its monthly cap of sales. Everything else keeps working. The counter resets at the start of next month, or request a bigger plan under Settings → Subscription. See The monthly sales limit.
There is no Record sale button
Your account is Read-only. Ask an Admin to change your role under Settings → Team. See Team roles explained.
"Add at least one item to the sale"
Every line needs an item and a quantity above zero. Remove empty lines.
Did this not answer it? Use the chat bubble in the corner and a person will reply. If you are inside your workspace, the book icon in the top bar opens a short guide for the page you are on.