Is my data private and secure?
Each business has its own workspace and every record is tied to it, so no other business can see your data. Access needs an account your admin created, passwords are stored hashed, sessions are locked to your workspace address, and your data stays even if your plan lapses.
Your data belongs to your workspace, and only people your admin has added can sign in to it.
Your workspace is separate
Every item, movement, recipe, sale and report row carries your workspace's identity, and every query is scoped to it at the database layer. There is no screen anywhere in Jogan where one business can see another's numbers.
Who can get in
- Only accounts created by an Admin of your workspace, each with its own email and password. There is no public sign-up into an existing workspace.
- Roles limit what each person can do. A Read-only account can change nothing; a Member can record and edit but not delete; only an Admin can delete data or manage the team. See Team roles explained.
- Passwords must be at least 8 characters with an uppercase letter and a symbol, and are stored hashed, never in plain text.
- Your sign-in session is tied to your workspace's own address and cannot be reused on another workspace.
- Removing a person from the team ends their access immediately, and changing or resetting a password signs that account out on every other device.
- Repeated wrong passwords are slowed down, so a password cannot be guessed by trying many times.
Jogan support access
To help with a support request, a Jogan platform administrator can enter a workspace through a short-lived, signed access pass that works only once. When that happens the sidebar shows a Platform admin badge on the account, and no row is added to your team. This is used only to assist you.
Where the data lives
Jogan runs in the cloud on MongoDB Atlas, with the provider's replication and backups. There is nothing to install and nothing stored only on one computer.
What happens if my plan ends
Nothing is deleted and nothing is locked. Your workspace keeps working and you see a reminder to renew. See What happens when your plan ends.
Questions
If you need something specific for your business, such as a data export or account removal, message us through the chat bubble and we will help.
Did this not answer it? Use the chat bubble in the corner and a person will reply. If you are inside your workspace, the book icon in the top bar opens a short guide for the page you are on.