# Why can't I record a sale?

> The sale is being refused for one of four reasons: the item is short on stock, the item is short and has no recipe to auto-produce it, your workspace has reached its monthly sales cap, or your account is Read-only. The message on the form says which.

_Category: Troubleshooting · Updated 2026-09-05 · Canonical: https://jogan.cloud/help/cannot-record-a-sale_

Jogan refuses a sale rather than record one it cannot fulfil or is not allowed to count. The message on the form tells you which case you are in; the fixes are below.

## "Only N available" or Out of stock

You are selling more than is in stock. Jogan never records a sale it cannot fulfil.

- **Stock it in** with a purchase, or **run production**, then record the sale. See [How to log incoming stock](https://jogan.cloud/help/log-incoming-stock) and [How to run production](https://jogan.cloud/help/run-production).
- Or tick **Auto-produce items not yet in stock** if the item has a recipe. The available figure then includes what can be produced from components on hand.

## "…is short on stock and has no active recipe, so it cannot be auto-produced"

Auto-produce is ticked, but this item is not made from a recipe, so Jogan cannot make it. Untick auto-produce and stock the item in, or set up a recipe if it is something you make. See [Do I need recipes?](https://jogan.cloud/help/do-i-need-recipes).

## "Insufficient component stock to auto-produce…"

The item can be produced but an ingredient is short. The message lists each component with what is needed and what is available. Purchase the missing components and try again.

## "Plan limit reached: N sales per month"

Your workspace has recorded its monthly cap of sales. Everything else keeps working. The counter resets at the start of next month, or request a bigger plan under **Settings → Subscription**. See [The monthly sales limit](https://jogan.cloud/help/monthly-sales-limit).

## There is no Record sale button

Your account is **Read-only**. Ask an Admin to change your role under **Settings → Team**. See [Team roles explained](https://jogan.cloud/help/team-roles-explained).

## "Add at least one item to the sale"

Every line needs an item and a quantity above zero. Remove empty lines.