# How to renew or change your plan

> Open the renew page from the banner or Settings → Subscription, choose your plan and pay. A workspace set to BDT can pay by card or bKash; a workspace in any other currency (including US dollars) pays by card only. A card activates the plan as soon as it clears and renews itself automatically.

_Category: Account, team and billing · Updated 2026-10-18 · Canonical: https://jogan.cloud/help/renew-or-change-plan_

How you pay depends on your workspace's currency. A workspace set to **BDT** can pay by **card** or **bKash**; a workspace in any other currency (including US dollars) pays by **card** only.

A card payment clears in seconds and the plan is active as soon as it does — there is no waiting for approval. A bKash payment is activated by a platform admin after you send it and file the request.

## Renewing the same plan

**By card**

1. Click **Renew** in the banner, or open **Settings → Subscription**.
2. The page shows your plan and the **amount** due.
3. Click **Pay by card** and enter your card details in the secure form.
4. The plan activates the moment the payment clears, and the banner disappears.

**By bKash (BDT workspaces)**

1. Open the renew page and send the amount shown to the bKash number listed there.
2. Click **Request renewal** and add a note with your bKash number or transaction ID.
3. A platform admin matches the payment and activates the plan, usually the same day.

Only Admins can pay for or change a plan. Only one request can be pending at a time.

## Changing plan (upgrade or downgrade)

1. On the renew page or **Settings → Subscription**, the plans are listed with their caps. Each plan is available monthly or yearly, and switching between the two is an ordinary plan change.
2. Choose the plan you want. Pay by card with **Change plan by card**, or — in a BDT workspace — file a plan-change request for a platform admin to switch you over.
3. If this workspace already pays by card, the price difference is charged or credited to the same card straight away, and the new plan starts immediately — there is no card to re-enter. On a first card payment, you enter your card once and the new plan starts right away. A bKash change is switched over by a platform admin.

Upgrading and downgrading both keep every item, movement, sale, recipe and team member. Before downgrading, check your monthly sales count and team size fit the smaller plan's caps. See [Pricing and plans](https://jogan.cloud/help/pricing-and-plans).

## The card renews by itself

Once a plan is paid for by card, the same card renews it automatically at the end of each period until you change plan, and there is nothing to do at renewal time. The renew page says the card renews the plan automatically when that is the case.

## If a payment does not go through

A declined card, a mistyped number or a failed security check leaves the plan unchanged and charges nothing. On a plan change, you stay on your current plan until the new one is paid for; an upgrade whose payment fails, or whose card check you leave unfinished, never switches you over.

If an **automatic renewal** fails, your plan runs to the end of the period you already paid for, and the card is retried for a while. If a retry succeeds, the plan continues as normal; if not, the plan ends at that date and the renew banner appears. Your data stays either way. Check the card details and try again. If it keeps failing, use a different card or ask a platform admin in the chat. If a bKash request is declined, the reason is usually written in the chat — fix the issue and send a new request.